Privacy Policy

Last updated: January 19, 2025

1. Information We Collect

Personal Information You Provide

• Name, email address, phone number, and mailing address
• Project details, preferences, and service requests
• Payment information (processed securely through third-party providers)
• Communications with our team

Automatically Collected Information

• IP address, browser type, device information
• Website usage patterns via Google Analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

• Service Delivery: To provide quotes, schedule consultations, complete projects, and process payments
• Communication: To contact you via phone, text, email about your project, schedule updates, and follow-ups
• Marketing: To send promotional materials about our services (with opt-out options)
• Business Operations: To improve our services, analyze website performance, and maintain records
• Legal Compliance: To comply with applicable laws and protect our business interests

3. Your California Privacy Rights (CCPA/CPRA)

As a California resident, you have the right to:

• Know: Request disclosure of personal information collected, used, or shared
• Delete: Request deletion of your personal information
• Correct: Request correction of inaccurate personal information
• Opt-Out: Opt out of the sale or sharing of personal information (we do not sell personal information)
• Non-Discrimination: Not be discriminated against for exercising these rights

To exercise these rights, contact us at [email protected] or call (951) 667-8050.

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, scheduling tools, communication platforms
• Business Partners: Material suppliers or subcontractors for project completion
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of assets

We do not sell your personal information to third parties.

5. Communication Consent

By providing your phone number, you consent to receive calls and text messages from AccentWallPro, including automated messages, regarding your project and our services. Message and data rates may apply. You can opt out by replying STOP to any text message or calling us directly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Project records are maintained for 7 years for warranty and legal purposes.

8. Third-Party Services

Our website uses Google Analytics and other third-party services that may collect information about your online activities. These services have their own privacy policies.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new effective date.

11. Contact Information